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Title:
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FROM SECURITY BORDER TO SERVICE BORDER FUTURE AUTOMATED BORDER CONTROL |
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Author(s):
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Markus Heiskanen |
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ISBN:
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978-989-8533-22-7 |
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Editors:
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Katherine Blashki and Yingcai Xiao |
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Year:
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2014 |
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Edition:
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Single |
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Keywords:
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Automated border control, virtual gate, border security, service border, service-dominant logic, self-service technologies |
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Type:
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Reflection Paper |
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First Page:
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365 |
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Last Page:
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368 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Since 9/11, borders have been seen as one of the main security filters for our security. Borders have been securitized. At the very same time states have striven to facilitate fluent border crossing for travel and business purposes. Many countries have implemented automated border control (ABC) systems to respond to these challenges. Modern ABC-systems are based on e-gate solutions. This paper proposes to implement next practices for border checks. The border should be seen through a virtual gate and service border concepts. Security at the border can be met by widening the ABC-systems (from e-gates) both spatially and temporally. More intense participation of travelers by using self-service technologies (SSTs) for border checks may provide better traveler experience and help economic and law enforcement burden to manage border traffic. It may lessen tension at the border, and promote trust for security (authority) and society, too. |
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